Problem-Solving Fundamentals - Level 1


In this 2-hour e-learning course, you’ll start with a five-step problem-solving process anyone can use. Then, you’ll learn some strategies and behaviors to make problem-solving easier. Finally, you’ll get tips for rising above challenges and barriers that will inevitably come your way. 2 hours.

  • Contact Hours: 1.5 hours
  • Accreditation Agency:  Phylmar Academy, a division of The Phylmar Group, Inc.

Who Will Benefit from This Course?

Supervisors, managers and any employees who are or would like to be involved in decision-making and problem-solving.

Learning Objectives

By the end of this course, participants should be able to:

  • Name the 5 steps of basic problem-solving.
  • Identify 3 ways to obtain feedback in order evaluate the solution you have implemented.
  • Recognize the 6 top skills for effective problem-solving and be able to put them to work.
  • Employ 6 strategies for growing your problem-solving skills.
  • Compare complicated problems with complex problems.
  • Discuss different strategies for solving complicated vs complex problems.
  • Explain 4 different barriers to problem-solving and how to overcome them.

Topics Include

  • What Problem-Solving Is … and Isn’t
  • 5-Step Problem-Solving Process
  • Top Skills and Problem-Solving Strategies
  • How to Grow Your Problem-Solving Skills
  • Managing Complicated vs. Complex Problems
  • Overcoming Barriers to Effective Problem-Solving


Single Seat - $59

For bulk pricing or to license the course for unlimited users, please contact for additional discounts.

The course certificate of completion acknowledges completion of a specific course; it does not certify the participant to perform any particular work or task.

single seat $59.00

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