Advanced Problem-Solving - Level 3


Whether you’re new to problem-solving or just want to improve your skills, this course is packed with valuable information and proven strategies that will set you up for success. We’ll cover topics like divergent and convergent thinking, the benefits and risks of using heuristics in problem-solving, how to reframe problems to find creative solutions, and how to use design thinking to take a human-centered approach to solving complicated problems. 2 hours.

  • Contact Hours: 1.0 hour
  • Accreditation Agency:  Phylmar Academy, a division of The Phylmar Group, Inc.

Who Will Benefit from This Course?

Supervisors and managers, union and worker health and safety representatives, and anyone who is interested in improving their problem-solving abilities.

Learning Objectives

By the end of this course, participants should be able to:

  • Differentiate between divergent and convergent thinking.
  • Discuss how to use both divergent and convergent thinking.
  • Identify 5 types of heuristic thinking and what you can do to combat each.
  • Identify three approaches to reframing the problem to obtain innovative answers.
  • Discuss 5 elements of design thinking.
  • Apply design thinking to a problem.

Topics Include

  • Divergent vs Convergent Thinking
  • The Risks of Heuristics in Problem-Solving
  • Reframing Problems for Innovative Solutions
  • Design Thinking vs Traditional Problem-Solving


Single Seat - $79

For bulk pricing or to license the course for unlimited users, please contact for additional discounts.

The course certificate of completion acknowledges completion of a specific course; it does not certify the participant to perform any particular work or task.

single seat $79.00

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