A Step-By-Step Guide to Problem-Solving  - Level 2


We all take different approaches to problem-solving—with varying levels of success. Although there’s no single, best approach, using a problem-solving framework can improve your results.

You may have already been introduced to the five-step approach to overcoming problems in the first level, "Problem-Solving Fundamentals" or you may be starting at this level. In either case, in this course you will learn in more detail how to implement the five-step approach.

  • Contact Hours: 1.5  hours
  • Accreditation Agency:  Phylmar Academy, a division of The Phylmar Group, Inc.

Who Will Benefit from This Course?

Supervisors and managers, union and worker health and safety representatives, and anyone who is interested in improving their problem-solving abilities.

Learning Objectives

By the end of this course, participants should be able to:

  • Discuss a five-step approach to problem-solving.
  • Identify 4 strategies for better problem-solving.
  • Compare a problem's symptoms with its root cause.
  • Conduct root cause analysis using the 5 whys.
  • Conduct root cause analysis by creating a cause-and-effect fishbone diagram.
  • Enhance your brainstorming by using the Stepladder Procedure and/or the Charette Technique.
  • Define and employ KPIs for evaluating your results.

Topics Include

  • Step 1: Define the Problem and Identify Its Root Cause
  • Step 2: Brainstorm Solutions to a Problem
  • Step 3: Research and Evaluate Possible Solutions
  • Step 4: Implement the Best Solution
  • Step 5: Evaluate Your Results


Single Seat - $69

For bulk pricing or to license the course for unlimited users, please contact info@phylmar.com for additional discounts.

The course certificate of completion acknowledges completion of a specific course; it does not certify the participant to perform any particular work or task.

single seat $69.00

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